HOW TO BUY?

1. Product Search and Selection

Visit our online store and browse through the available product categories or use the search bar to find what you need.
For more information on any item, click on its name or image to view the detailed description, price, technical specifications, and other relevant details.

2. Adding Products to the Cart

Once you have chosen a product (or multiple products), click the “Add to Cart” button.
A pop-up window will appear, allowing you to:
- Continue Shopping to add more products.
- View Cart to proceed with finalizing the order.
You can repeat this process for each product you wish to purchase.

3. Shopping Cart Review

When you have finished adding products, click on the “Cart” icon (typically in the top right corner) to review your selections.
In your cart, you can:
- Adjust the quantity of products.
- Remove items you do not wish to purchase.
- View the preliminary total price of your order.
- Enter a discount code if you have one.

4. Delivery and Payment Methods

Select your preferred delivery method (e.g., courier, parcel locker, or local pickup if offered).
Enter accurate recipient information: full name, address, phone number, and email address. This information is crucial to ensure timely and correct delivery.
Choose a preferred payment method (bank transfer, online banking, credit/debit card, cash on delivery—if available in your region—and others).
If you have any specific requests or additional comments (e.g., preferred delivery time, special instructions about product configuration), please include them in the comments field.

5. Order Confirmation

Before confirming your order, review the summary, which includes all selected products, their prices, and any applicable delivery or payment fees.
By confirming the order, you acknowledge that you have read and agree to our Store Policies and Privacy Policy. (Under EU regulations, you must have the opportunity to read these documents before completing your purchase.)
After clicking “Confirm Order”, your order number will be generated, and you will receive a confirmation email at the address provided during checkout.

6. Order Processing and Shipping

Once we receive your order, we will review and start processing it as soon as possible (usually within 1–2 business days, if the items are in stock).
If there are any questions regarding your order (e.g., missing information or uncertainties about delivery or payment), we will contact you via your provided phone number or email.
After order confirmation and successful payment (for prepaid options), your products will be prepared for dispatch or pickup.
You will receive an email notification with a tracking number (if applicable) once your package is shipped, allowing you to track its progress.

7. Returns and Exchanges

In compliance with EU consumer protection laws, you have the right to withdraw from the contract and return goods within 14 days (or any other period as stipulated by applicable EU legislation) without giving a reason.
Returns are valid if items are undamaged, unused, and have retained their original appearance (unless the product arrived damaged or was faulty due to manufacturing defects or poor quality).
For more details on returns and the exact procedure, please contact our customer service team or consult the Return Policy provided on our website.
Refunds will be processed using the same payment method originally used by the buyer, unless otherwise agreed.

8. Personal Data Protection

Personal data you provide during the ordering process (name, address, email, etc.) is processed in accordance with applicable EU data protection laws and our Privacy Policy.
This data is used only for order fulfillment (product delivery, payment processing, invoice issuance) and other legitimate purposes clearly stated in our privacy terms.
Your information is not shared with third parties without your consent, except where required by law or strictly necessary to complete the transaction (e.g., with courier services, payment providers, etc.).

9. Contact and Support

If you have questions regarding products, orders, payments, or deliveries, please reach out to our customer service team via phone, email, or live chat (if available).
We are happy to assist you with selecting the most suitable items and will provide any necessary information.

IMPORTANT

Before placing your order, please review the Terms of Service, Privacy Policy, and Return Policy available on our website.
By clicking “Confirm Order,” you acknowledge that you agree to our store rules and regulations.
All prices in our store are final and include VAT (unless otherwise clearly indicated).
We reserve the right to modify product prices, promotions, and other information, but such changes will not affect orders that have already been confirmed.

These updated guidelines ensure a clear, straightforward, and secure purchasing process, fully aligned with EU e-commerce requirements. If you have any further questions, feel free to reach out to our team.

Thank you for shopping with us!